Frequently Asked Questions
Your creation, the fitting process and your first steps with the Maison.
Your creation and first steps
What is SMILLZ Dental Jewelry?
SMILLZ is a Dental Jewelry Maison that approaches the smile as a space for jewelry design and self-expression. Discover the Signature creations or share a personal design idea with our team.
How do I begin my SMILLZ journey?
Use the enquiry section on the page of the creation that interests you, or reach our team through Contact. We will explain the creation, the fitting process and the next steps.
What is the difference between a collection creation and a personal design?
A collection selection begins with the Maison’s existing designs. A personal design consultation explores the form, stones and details of your own piece. The scope and preparation process are explained during your consultation.
Measurements and fit
How can I provide my dental measurements?
You can share a digital dental scan in .STL format from your dentist, or follow our guided impression process. Your scan or impression is reviewed before the next stage. In both routes, the fit of your individual piece comes first.
What if I do not have a digital dental scan?
Speak with our team first to learn about the digital scan and guided impression options. The route and next steps will be explained for your individual process.
How does the impression process work?
The impression process is guided by our team. The steps, the measurement check and how to send it to us are explained before you begin.
Preparation and client service
How is the preparation timeline determined?
The timeline depends on your project, including the selected creation, design details and measurement review. Our team will confirm the expected timing for your piece personally.
Where can I find the material and gemstone details?
Material and gemstone details are specific to each creation. Please consult the product page for your selected piece and contact our team for further details.
How can I receive wearing and care guidance?
Wearing and care guidance is considered for your selected creation. Please contact our team for details and support relating to your piece. Discuss personal questions about your teeth and oral health with your dentist.
Where can I find delivery, return and cancellation information?
Please read the published shipping policy for delivery information and the refund policy for return and cancellation requests. For questions about your individual order, reach our team through Contact.
A question of your own?
Contact Our Team →